Hi, I'm Christine.
I'm a product designer based in New York City. Currently, I'm at One Medical, working on improving our members' experience before, during, and after their visits.
Projects
Digital Disputes
UX Research, Interaction Design, Visual Design
Designed the experience for credit card customers at Capital One that enables them to get help with transactions they shouldn't have been charged for or were charged for incorrectly
Post-Dispute Messaging
UX Research, Design Strategy, Content Design
Enhanced the part of the customer journey after a customer disputes a transaction by providing real-time, multi-channel updates on the dispute's status and what to expect next