Hi, I'm Christine.
I'm a product designer based in Brooklyn, New York with over six years of experience.
In my work in both financial services and healthcare, I've designed experiences that simplify complex processes and help users navigate high-stakes moments, whether that be guiding credit card customers to recognize a scam and take action to protect their finances or making it easy for patients to access healthcare when it matters most.
Projects
Digital Disputes
Defined a vision and delivered a native and web MVP enabling Capital One's credit card customers get help with purchases they never received or are still being charged for incorrectly
Appointment Booking
Created a roadmap geared at making it easier for One Medical members to book doctors’ appointments, and rapidly iterated to release relevant experiments
Post-Dispute Messaging
Enhanced the part of the customer journey after a customer disputes a transaction by providing real-time, multi-channel updates on the dispute's status and what to expect next